Hello! I help people understand how to better design for a customer experience that benefits the business bottom line. Most recently, I was the Head of Research at Clearleft, where I helped companies and organisations, including the Greater London Authority and Virgin Holidays, build customer intelligence through combining design research with other disciplines. Previously, I led design research at the Telegraph, and spearheaded European customer research with MailChimp as a research consultant.
Having designed and built for the web for nearly 20 years, I have worn many hats. Apart from co-founding a startup on digital books as product lead, I was the Director of Interactive Technology at a Montreal agency where I led a multi-disciplinary team of project managers, UX and graphic designers, front-end engineers and programmers.
Other notable past clients include:
- Heineken International
- Bell Canada
- Air Canada Vacations
- eBay Canada